Newsroom

Welcome to the Switchboard, MD newsroom. Here, you can find press releases, case studies, publications, and more.

Switchboard, MD 2/27/25 Switchboard, MD 2/27/25

NEJM AI Study Reveals 84% Faster Resolution of Patient Messages with Clinician-Trained NLP Model

A new study published in the New England Journal of Medicine reveals that clinician-trained AI models can reduce EHR inbox burden by 40%, dramatically improving…

Switchboard, MD 1/29/25 Switchboard, MD 1/29/25

Analysis of Over 144,000 Patient Messages Reveals Key Challenges in Healthcare Communication

A recent analysis of over 144,000 EHR messages across 76,000 patient-provider conversations has revealed critical insights into the performance and related challenges of…