MDAware

Accelerating the human connection to improve care.

Empower your EMR with MDAware, the AI-driven solution that improves efficiency in communications and eliminates message “ping pong.” MDAware instantly categorizes and routes incoming messages to the most appropriate resource, ensuring faster responses for patients and less manual work for staff.

With a quick deployment, MDAware streamlines communication, improves clinician engagement, and delivers an overall smoother patient experience. From day one, expect better care coordination and value for everyone involved.

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Real Results

Reduction in Unnecessary Work: +2 fewer touches per message, on average

Faster Responses to Patients: 30% reduction in average message response time

Better Care Coordination: +13% of messages containing unaddressed urgent needs

Modern patients expect modern interactions

As patients embrace novel communications (such as electronic medical record web portals) at increasing rates, a demand is putting a strain on already overwhelmed systems.

Patient and population health needs are dynamic, and rules-based ranking & routing can be improved by adaptive clinical intelligence to increase the speed and quality of care delivery.

Patient-Provider Interaction. Cycle between patient's request to care team and care team's response to the patient. Modes include: voice, web-portal, text, email, chat, social media

Patient Expectations

Physician communication

Fast response times

Asynchronous care

Care Team Considerations

Reliance on overtime to meet the increased demand

Physician burnout

Increasing staff needs to meet the demand

At a message level, these problems feel solvable with basic technology enablement and training.

Zoomed out, complex data visualization of patient-provider communication

But at the macro level, the proliferation of touches create unnecessary levels of work and impede patient care.

As we shift our perspective to look across the entire population of messages, areas become increasingly complex for staff.

However, with MDAware, we can streamline and automate various aspects of healthcare communication to alleviate the burden on staff and improve overall efficiency.

Key Features

Inbasket Triage & Routing

Instantly triage patient communications to the right human, eliminate message “ping pong,” and accelerate resolution times for critical patient needs.

Sentiment Analysis

Evaluate organization-wide patient access initiatives across all communications. Instantly know how your patients are feeling about communicating with you.

COVID-19 Identification

Flag and route patient self-reported COVID-19 testing results for immediate treatment and tailored follow-up messages to avoid missing critical treatment windows.

Behavioral Health & Sensitive Signals

Rapidly detect and address potential behavioral health concerns in patient communications, eliciting immediate intervention when sensitive signals arise for proactive care.

Client

Testimonial

“We are grateful to have found Switchboard, MD as a vendor to help us make individuals aware of clinical trial opportunities. Participating in clinical trials is an important means for disseminating scientific findings and thereby reducing health disparities.

A large barrier to participating in clinical trials is simply that individuals are not aware of the opportunities. We are happy to be able to make them aware of these opportunities.”

Assistant Professor of Medicine
University of Minnesota