Switchboard, MD 12/19/25 Switchboard, MD 12/19/25

Kirby Medical Center Partners with Switchboard, MD to Automate Patient Communication Workflows

Switchboard, MD is proud to announce a new enterprise partnership with Kirby Medical Center, a nationally-recognized critical access hospital…

Switchboard, MD 12/15/25 Switchboard, MD 12/15/25

Switchboard, MD Surpasses 800,000 Communications Triaged as it Expands Toward End-to-End Clinical Workflow Automation

Switchboard, MD announced today that its clinical communication platform has successfully triaged more than 800,000 inbound communications since inception. These communications…

Switchboard, MD 12/2/25 Switchboard, MD 12/2/25

Large Health System Cuts Provider Message Touches by 42% with Switchboard, MD

A large Midwest health system has partnered with Switchboard, MD to deploy MDAware, an AI-powered inbox triage solution designed to reduce administrative burden and accelerate…

Switchboard, MD 11/6/25 Switchboard, MD 11/6/25

Switchboard, MD Scales Real-Time Call Automation with Amazon Nova Sonic

A patient phone call is the care before the care. In high-volume contact centers, especially, each conversation carries both clinical and operational weight. Accurate, real-time…

Switchboard, MD 9/18/25 Switchboard, MD 9/18/25

OrthoWest Expands Switchboard, MD’s AI Contact Center Across Enterprise

OrthoWest has announced the expansion of Switchboard, MD's physician-built AI platform across its orthopedic enterprise, bringing its advanced…

Switchboard, MD 8/28/25 Switchboard, MD 8/28/25

South County Orthopedic Specialists (SCOS) Cuts Call Queue Time by 76% with Switchboard, MD

Switchboard, MD recently published a new case study detailing its recent Contact Center deployment at South County Orthopedic Specialists (SCOS), a leading provider of orthopedic…

Switchboard, MD 7/17/25 Switchboard, MD 7/17/25

MidWest Eye Center Launches AI-Powered Prescription Voicemail Automation with Switchboard, MD

Switchboard, MD is excited to announce its newest implementation with MidWest Eye Center (MWEC), an affiliate of EyeSouth Partners. This partnership focuses on…

Switchboard, MD 3/5/25 Switchboard, MD 3/5/25

Georgia Eye Partners Achieves 52% Patient Sentiment Boost with Switchboard, MD

Switchboard, MD released a new case study detailing its recent partnership with EyeSouth Partners and the successful pilot at Georgia Eye Partners. Upon implementing…

Switchboard, MD 2/27/25 Switchboard, MD 2/27/25

NEJM AI Study Reveals 84% Faster Resolution of Patient Messages with Clinician-Trained NLP Model

A new study published in the New England Journal of Medicine reveals that clinician-trained AI models can reduce EHR inbox burden by 40%, dramatically improving…

Switchboard, MD 1/29/25 Switchboard, MD 1/29/25

Analysis of Over 144,000 Patient Messages Reveals Key Challenges in Healthcare Communication

A recent analysis of over 144,000 EHR messages across 76,000 patient-provider conversations has revealed critical insights into the performance and related challenges of…

Switchboard, MD 1/13/25 Switchboard, MD 1/13/25

Switchboard, MD Announces ThreatAware: AI-Powered Support for Infectious Disease Response

Switchboard, MD is announcing the launch of ThreatAware, an advanced solution designed to identify potential infectious disease risks early and enable clinicians…

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